Learning 5/8

Corporate Intelligence

The customer is angry as they have received a product which is not working as they expected or they have received a service which was...

When a customer complains the aim should be to resolve the issue as swiftly as possible. This requires that the issue the customer is...

When the customer is complaining, the customer is angry and they may act aggressively or use aggressive language. The language, tone and...

The first step to resolving a problem is to recognize that the problem exists. It is tempting to ignore the angry customer and hope the...

A lot of people think that sales is a lonely job. The image conjured up when we think of a sales person is of a person going from door to...

Negotiations can be done in many different ways. We’ve all seen sales persons apply their own personal style of negotiation to the...

Negotiations are not easy. They’re tougher when customers ask tough questions. This could be a list of demands which include stretched...

Negotiating a deal is one of the toughest jobs on the planet. It involves understanding the needs of the customer, how you can fulfill...

Sales people need a lot of energy to undertake their daily activities. It is therefore imperative for them to take care of their health....

All of the activities of business will culminate into selling as that is the ultimate objective, sell and earn. Planning, prospecting and...