#CustomerServices

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Work Towards Resolution of the Complaint

When a customer complains the aim should be to resolve the issue as swiftly as possible. This requires that the issue the customer is...

Keep Calm when a Customer Complains

When the customer is complaining, the customer is angry and they may act aggressively or use aggressive language. The language, tone and...

Dealing with Angry Customers

Try as you may, you cannot please all customers all of the time. There will be constraints in your ability to meet the customer’s demands...

Be An Effective Sales Person (Video)

In order to be effective, the sales person has to be available for customers. The most convenient forms are phone and e-mail. However,...