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Procrastination
We all have days when we let work pile up. There are hundreds maybe thousands of little things to do but we fear facing any of them. The...
Focus on your Strengths
You can easily descend into a spiral of hopelessness after the loss of your job. You keep on playing the scenarios in your head and...
After Losing Your Job
It’s gone. No more morning rush to the office. No e-mails to check. No assignments due. No battle with the traffic on your way home....
Your Sales Pitch: What You Bring to the Table
The customer has a problem and you are there to solve their problems. Your sales pitch should focus on what you bring to the table. What...
Your Sales Pitch: Solving Problems
Your sales pitch should focus on the solution to the problem that your product or service offers. Every business has their own set of...
Your Sales Pitch
You need a sales pitch to let the customer know what you are offering. However, often times the sales pitch is overloaded and aimed at...
Apologize for Your Mistake
The customer is angry as they have received a product which is not working as they expected or they have received a service which was...
Work Towards Resolution of the Complaint
When a customer complains the aim should be to resolve the issue as swiftly as possible. This requires that the issue the customer is...
Keep Calm when a Customer Complains
When the customer is complaining, the customer is angry and they may act aggressively or use aggressive language. The language, tone and...
Acknowledge Customer Complaints
The first step to resolving a problem is to recognize that the problem exists. It is tempting to ignore the angry customer and hope the...
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