Essential Selling Skills: Good Listening
Understand the difference between hearing and listening.
Hearing is passive; you can learn to ignore sounds that you hear. Listening is active; you listen to understand and respond.
Hearing engages the ear; listening engages the brain.
To be a good listener you need to follow a few tips.
Eliminate distractions like e-mail and telephones.
Takes notes and ask questions.
Listening allows you to respond to customer queries, offer better solutions and create a connection with the customer.
Listen well to win customer trust and business.